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RPO is designed to rapidly optimize the performance of IT-enabled business processes in order to increase revenue, reduce costs and improve productivity. RPO's methodology is derived from Six Sigma concepts and employs a proven process-focused approach that dramatically improves end-user service levels, maximizes existing IT infrastructure without buying more technology and increases the efficiency of automated business processes. The majority of organizations that implement RPO see results in 2 weeks or less and reduce project costs by 30% or more.
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OpenDemand helps companies achieve maximum performance through a five-step method:
- Define Customer Requirements for the product/service
- Baseline its Current Performance against the requirements
- Identify Critical Service Gaps (CSG) and perform cost benefit analysis
- Deploy Performance Optimization processes
- Manage Ongoing Performance improvements
RPO leverages a cross section of participants, which include line of business executives, project managers, technology practitioners and customers. The activities of each participant are centered around optimizing IT's ultimate product to meet the increasing needs of IT's customers, regardless of whether they are internal or external. As a result, participants produce measurable outputs that serve to better align strategic IT and business goals.
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Let our certified experts show you how RPO can help quickly optimize your business processes. Our RPO practice managers have gained practical experience in major corporations with proven success in the Six Sigma methodology. Our suite of RPO products and services are designed to quickly baseline the performance of your IT-enabled business processes and identify application, network, and infrastructure bottlenecks that impact customer satisfaction. Once bottlenecks are identified, our team of process optimization experts works with your organization to manage performance improvements based on business objectives.
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