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Rapid Performance Optimization (RPO) is designed to rapidly optimize the performance of IT-enabled business processes in order to increase revenue, reduce costs and improve productivity. RPO's methodology is derived from Six Sigma concepts and employs a proven process-focused approach that dramatically improves end-user service levels, maximizes existing IT infrastructure without buying more technology and increases the efficiency of automated business processes. The majority of organizations that implement RPO see results in 2 weeks or less and reduce project costs by 30% or more.
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The RPO process is designed to provide stakeholders with a clear understanding of the automated business processes that need to be optimized and how optimizing those processes will increase revenue, reduce costs or improve productivity. Business goals are defined in terms of revenue, cost or productivity and directly mapped to business requirements, which are defined in terms of availability, performance and reliability. This enables line of business (LOB) executives to quantify the value of optimization efforts to the business in terms of real dollars and cents.
RPO removes the superfluous technical details from the decision making process and provides LOB executives with the proper tools to make decisions based on business goals that have already been quantified in terms of revenue, cost or productivity. Only initiatives that provide a clear gain for the business are approved for further optimization. Thus enabling LOB executives to more effectively manage the success of IT investments.
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OpenDemand helps companies achieve maximum performance through a five-step method:
- Define Customer Requirements for the product/service
- Baseline its Current Performance against the requirements
- Identify Critical Service Gaps (CSG) and perform cost benefit analysis
- Deploy Performance Optimization processes
- Manage Ongoing Performance improvements
RPO leverages a cross section of participants, which include line of business executives, project managers, technology practitioners and customers. The activities of each participant are centered around optimizing IT's ultimate product to meet the increasing needs of IT's customers, regardless of whether they are internal or external. As a result, participants produce measurable outputs that serve to better align strategic IT and business goals.
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Let our certified experts show you how RPO can help quickly optimize your business processes. Our suite of RPO products and services are designed to quickly baseline the performance of your IT-enabled business processes and identify application, network, and infrastructure bottlenecks that impact customer satisfaction. Once bottlenecks are identified, our team of process optimization experts works with your organization to manage performance improvements based on business objectives.
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